Frequently Asked Questions (FAQ) Video is not visible, most likely your browser does not support HTML5 video Welcome to Olive Hill Clinic. Here are the most asked questions from patients, their families and referring clinicians. If you require more specific information, feel free to contact us at [email protected] COMING TO OLIVE HILL CLINIQUE What is Olive Hill Clinique? Olive Hill Clinique is a fully licensed, luxury medical facility in Marrakech, Morocco, offering evidence-based treatment for substance and behavioural addictions and mental health disorder in a serene and holistic environment. Where is the clinic located and how do I get there? The clinic is situated on a hill above Marrakech, surrounded by olive, citrus and palm trees, with views of the Atlas Mountains. It is about a 30-minute drive from Marrakech International Airport, with private airport transfers arranged by the clinic. What on site facilities are available? 30 comfortable bedrooms, medical unit, pharmacy, nursing stations, therapy offices, spa, Yoga/Pilates studio, gym, infinity pool, café, library, sports fields (padel, soccer, basketball), equine therapy centre, theatre, conference room, restaurant and vegetable garden. What are the benefits of residential treatment? Residential treatment offers 24/7 professional support in a safe and structured environment. It allows you to step away from everyday distractions and focus entirely on your healing. A structured programme with intensive therapy greatly reduces the risk of developing substitute addictions and encourages lasting recovery. In which language is the treatment programme? The treatment programme is offered in French, English and Arabic. Who can be admitted? - Patients must be 18 or older. - Self-referral or referral by clinicians, family or friends is accepted. - Admission is always voluntary—no forced treatment. What is the admission process like? Admission includes a confidential initial evaluation by a multidisciplinary team (medical, nursing, psychotherapeutic). Can I visit Olive Hill before committing? Yes. We encourage prospective patients (and their families) to visit beforehand to ease concerns and meet our team. ABOUT THE PROGRAMME What types of programs are offered? - Medically Managed Detox: Safe withdrawal supported by medical staff. - Residential Programmes: Individual & group therapy, fitness, spa, experiential therapies. - Recovery Consolidation: One-year weekly aftercare sessions to strengthen sobriety. - Family Therapy Week: Intensive family involvement, in-person or online. Which conditions do you treat? - Substance misuse: Alcohol, opioids, cocaine, designer/prescription drugs, cannabis and more - Behavioural dependencies: gambling, gaming, pornography, work/internet addiction and more - Mental health disorder: depression, anxiety disorders, burnout, bipolar disorder and more What therapies are used? A combination of: - Psychotherapies: CBT, DBT, Motivational Interviewing, EMDR, NLP, Hypnotherapy - Experiential: equine assisted therapy, art & music therapy, cooking therapy and more. - Complementary: Yoga, Pilates, SPA treatments - Neuromodulation: rTMS. How long is the programme? The therapeutic programme generally lasts 4-6 weeks or more depending on clinical advice and the patient’s response to treatment. What does a typical day look like? Time Activity 08:00 Breakfast 09:00 Meditation/Yoga 10:00 Primary Group Therapy 13:00 Lunch 14:15 Individual/Group Therapy 16:15 SPA 18:00 Personal Work Time/AA Meeting 19:00 Dinner 20:00 Writing Workshop Weekends involve family visits, family therapy, outings, self-study, and relaxation. What happens after discharge? Before leaving, each patient receives a personalized aftercare plan, offering remote or in-person follow-ups and support through self-help groups or alumni programme. GENERAL ENQUIRIES What is detox and how long does it take? Detoxification helps manage withdrawal symptoms safely. The duration depends on the type and severity of substance use but typically lasts between 3 and 10 days. Our onsite medical detox unit ensures 24/7 clinical supervision. Why are people reluctant to seek help? Denial and stigma are two major barriers to seeking treatment. Our team at Olive Hill works to break down these barriers, creating a non-judgmental space where healing can begin. What causes relapse? Lack of support is often the main cause. At Olive Hill, developing a strong support network through group therapy, AA/NA meetings and aftercare is a key part of relapse prevention. Can my family visit or call me? Family members are welcome to visit on Sundays and can participate in family therapy workshops. They may also maintain contact through arranged calls. Why is family therapy important? Addiction doesn’t happen in isolation — it touches everyone close to the person affected. Families often carry the emotional weight of the illness, even when they’re not the ones using. That’s why leading treatment centres around the world make family involvement a vital part of recovery. Will I have access to my phone or laptop? Phone and laptop use is restricted during the initial phase of treatment to aid focus. Afterward, limited and supervised access is permitted. Special accommodations can be discussed with your therapist. What should I bring with me? Bring comfortable casual wear, gym clothing, nightwear, toiletries, prescribed medications (in original containers), and outdoor gear for walks. Olive Hill provides towels, bed linens, and toiletries. Can I receive mail? Yes. Mail is allowed but packages must be opened in the presence of a staff member for security reasons. Can I smoke? Designated outdoor smoking areas are available. However, vapes, rolling tobacco, and e-cigarettes are not permitted. Is Olive Hill suitable for people of faith? Yes. Olive Hill is inclusive and culturally sensitive. We offer pastoral care, Halal food upon request, and accommodation for religious practices. How is privacy managed? Patient confidentiality is a top priority. Medical information will only be shared with the patient, his/her treating doctor and any third party indicated by the patient. COST OF TREATMENT What is the cost of treatment? Cost is of Euro 1,000 per night in a double room, Euro 1,500 in a single room. Payment is made in full before or upon arrival. We accept bank transfers, debit cards, and credit cards. Different funding options, including private insurance, may also apply — please speak with Admissions. What is included in the cost of treatment? This includes accommodation, food, medical assessments, therapy sessions, fitness classes, holistic activities and one-year aftercare sessions (see after discharge above). Is a deposit required? Yes, a security deposit of Euro 1,000 is required at the time of booking, refundable after your stay if no damages are incurred. Refund policy In case patients decide to leave the clinic against medical advice, a pro-rata refund policy will be applied from week three, with any upfront payment related to the first two weeks retained to cover initial admission costs.
